Data deletion instructions

How to delete your data

1. Signed in to Kadibi: open Help and support in your dashboard, choose New request, and give it the subject "Delete my data". Say which business or website it is about.
2. Not signed in, or no longer able to sign in: email us at the address under Contact us below, from the email address or mobile number on your account, with the subject "Delete my data".
3. We reply to confirm the request with you on your account's mobile number or email, so nobody else can delete your data.
4. We delete your data and tell you when it is done, within 30 days of confirming your request.

What we delete

• Your account: your mobile number, email address and name.
• Your business's website, which is taken offline, and its designs, photos and texts.
• Your dashboard data: enquiries, bookings, customer records and other records you added.
• Photos you uploaded to make your website.
• Data related to Meta: our records of the WhatsApp messages we sent you, and the results of any Facebook or Instagram ads we ran for your business. Ads still running are stopped first.

We also stop all WhatsApp and email messages to you. Copies in backups are removed when those backups expire.

What we keep

We keep what the law requires us to keep, and only for as long as it requires: invoices, payment and tax records. Razorpay and other payment providers keep their own records of payments under their own policies. A domain name bought through Kadibi is yours; before deleting your account, ask us to hand it over to you (/legal/domains).

Facebook and WhatsApp

Kadibi does not use Facebook Login, so there is no Facebook app connection to remove. Your WhatsApp chat history and your Facebook and Instagram accounts are controlled by you in those apps; deleting your Kadibi data does not change them.

Customers of a business on Kadibi

If a business that uses Kadibi holds your details (for example, you booked an appointment or sent an enquiry on its website), that business controls your data. Ask the business directly; it can find and delete your details from its Kadibi dashboard. If it does not respond, contact us and we will help.

Contact us

Kadibi is run by Decyb technology LLP.

• Email: contact@kadibi.com
• Phone: +91-90412 04996
• Address: Ludhiana, Punjab, India

You can also use Help and support in your Kadibi dashboard, or our Contact page (/contact).